FAQs

 

How long until my order has shipped?

The time we need to prepare an order for shipping varies. Our standard processing time, for items that are not listed as made-to-order, is 3-5 days from your order date. Orders may not be shipped out the same day that they are placed. For specific production details/time, see individual items listed “ready to ship in” days.

 

Can you guarantee that my order will arrive by a certain date?

We are unable to guarantee that your order will reach you by a specific date due to any unforeseen USPS delays. Orders may not be shipped out the same day that they are placed. We will do everything that we can to insure prompt production, packaging and shipping; most in stock items, will ship the next business day. Our standard processing time, for items that are not listed as made-to-order, is 3-5 days from your order date. For specific production details/time, see individual items listed “ready to ship in” days.  

Please be sure to select the shipping method that best meets your delivery needs at checkout; USPS First Class mail typically takes between 3-5 days, once marked as shipped, and USPS Priority Mail has an expected delivery of 1-3 days, depending on location.

 

How is price calculated for shipping?

Shipping cost is based on your item(s) weight and your location and include a $1 handling fee; this handling fee covers the cost of packaging materials that help your items arrive safely to you. For environmental responsibility we will reuse packaging and shipping materials whenever possible. We use USPS to send your item(s) to you and the rate you are quoted at checkout is the same the USPS website would calculate with our $1 handling fee.

 

My order is a gift, can you not include a receipt?

We do not provide receipts in our packaging for environmental responsibility. We understand that some orders are gifts and we don't want to ruin the surprise with pricing information. If you would like a paper receipt with your order, we would be happy to send one, at your request.

 

Where is the notes section or where do I request my notes on personalizing with a name, monogram, color change request or design tweak?  

On Etsy.com, after you add your item to your cart and click "cart" you will see the ‘notes to seller’ section. This is where you can request customization items such as a name, monogram, color change request etc. * PLEASE NOTE: This is only for items that have been previously discussed with us and are approved or items that already have designated personalization. This is not for requesting a custom order or change based on a previous design.*

 

I love this item/design but I would like to personalize it. How do I place a custom order?

To place a custom order, please send us an email or Etsy conversation. Be sure to include details of your custom order request.

 

I put the wrong shipping address when checking out, can you change it?

We do not have the capability to change your address once an order is submitted. Please verify the destination address is correct at time of checkout. If an address change is needed after checkout, before an item is marked as shipped, we will refund/cancel your order for you to repurchase and correct your Etsy Shipping Address. To change your shipping address on Etsy.com, go to You --> Account Information or amend/add a new address at repurchase checkout.

 

My package has shipped but I put an old address; what can I do?

Once a package has been marked as shipped, there is no way for us to change the destination address; the postage for your item has been purchased and your package on its way to the Post Office. If an incorrect address has been used and your order has been marked as shipped, our recommendation is for you to contact your local Post Office or go to their website to request a package interception. Be sure to have your tracking number, located on your receipt, and contact USPS immediately. Link for USPS Package Intercept® is https://retail-pi.usps.com/retailpi/actions/index.action

I checked my tracking and my package is being returned. Can you send it to the correct address?

If the address is not deliverable, the package will be returned to us. If your package has been returned to us, we will notify you via Etsy conversation or email; a custom listing/invoice can be created for purchase of new postage. If you decide that you would not like the package resent to you, we are able to refund the cost of your item, however, shipping will not be refunded. Once a package has shipped the postage has been paid for and we cannot refund these costs.

 

There is a problem with my order. How do I fix it?

We must be notified of any issues with your order within 3 business days of your in-person order date or if you ordered online, your order arrival date; your order arrival date is the USPS provided delivery date from Delivery Confirmation. This policy is in place to ensure timely resolution to any issues.

Items returned to us due to an issue with your order must be unworn, unwashed, and in its original condition, not damaged or missing parts for reasons not due to our error.

Please be sure use good judgment when using scissors or sharp instruments to open a package containing apparel or fragile items. Items that incur damage during the opening of package after delivery are not the responsibility of the seller.

 

I live locally; can I arrange to pick-up my purchase in person?

Of course! We love to meet our local customers! In-person pick-up is available at our local events; please let us know in the “notes to seller’ at checkout, if you would like to pick-up your purchase in person and at which upcoming event you will be making your pick-up. Please review our Events page for the date/location that works best for your needs.

To receive regular updates on our upcoming events,  please see our Events page and like our Facebook page.

 

If ordered the incorrect size apparel, am I able to return/exchange for a differing size?

Unfortunately, no. We do not accept returns or exchanges on our apparel items.

Apparel listings contain measurements from the apparel manufacture and we have sizing guides available on the different styles we offer; we recommend that you compare the apparel manufacture measurements to an item of clothing you already own to get best fit possible.

Please ask any fit or sizing questions before you place your order. We are happy to help and will do what we can to answer your questions, just send us an email or Etsy conversation.

 

What brand of apparel do you carry?

We proudly press our designs onto Bella + Canvas apparel. Bella + Canvas is a brand that is committed to U.S.A manufacturing,has 100% no-sweatshop manufacturing, is eco-friendly with a solar powered sewing and cutting floor and has Worldwide Responsible Accredited Program (WRAP) Gold certified facilities.

 

Do you book local in-home events?

Yes, we book Grateful Gypsy in-home events/parties. Our parties are a fun and exciting way to bond with your girlfriends or spice up a happy hour get together!

It’s simple, first you invite the guests (no more than 15- 20 people, please) and then you provide us the space to set up and showcase our items. We will take care of the rest! Your guests will be served wine and hors d'oeuvre while they socialize, browse our free-spirited, eclectic handmade apparel, homegoods and jewelry. (There is absolutely no presentation to sit through, no catalogs to pass out, no pressure selling and your friends have no obligation to schedule their own party!)

And you, our special hostess, will have the opportunity to receive as a thank you gift*, for making this event possible! *free reward based on minimum of $200 in Party sales.

Just send us an email with the date that you would like to reserve for your party and your estimated number of attendees. We will be in touch with additional information.